General conditions of sale at the online store of Orthopedics Silvio SL (

The general conditions of the contractual relationship that seeks the sale of orthopedic products SILVIO SL (hereinafter ORTOPEDIASILVIO) established in C / Royo 5 and 7 in Zaragoza, with CIF B99278434 and its name are established by this document and Don Alberto Fernandez Alvarez representation NIF 29111561R, by physical and / or legal persons (hereinafter CONTRACTOR) that show their willingness to purchase the products and services found on the websitewww.ortopediasilvio.comby request made via internet through this website. These requests by users constitute the specific conditions that are associated with the general conditions that the CONTRACTOR must accept online prior to purchasing any product. The CONTRACTOR will be exposed through the web site these conditions, to be read, printed, filed and accepted, the CONTRACTOR can not buy the product without prior acceptance. The CLIENT always have these General Terms in a visible place on the web. The domain under which acts ORTOPEDIASILVIO has been duly notified to the Mercantile Registry of Zaragoza with the following information: Ins.Merc Reg Zaragoza, Volume 3772, Book 0, Folio 166, Sheet Z-50031.

These general conditions attached to the application for specific products made by the CONTRACTOR involve the formalization particulares--conditions of the purchase agreement between the owner and the CONTRACTOR who claims to have read, understood and accepted these conditions.

For inquiries, you can contact in e-mail or phone +34 976 225 883. Our telephone hours are from 09:00 to 13:30 and 17:00 to 20 hours on weekdays.

FIRST Purpose and scope of application.-

The General Conditions of recruitment and use, are designed to regulate the provision of the information provided in the online shop and commercial transactions that arise between and domain users www Whether browsing the online shop as the purchase of any products offered on it, suppose the user acceptance without reservations of any kind, each and every one of these general conditions of recruitment and employment. may at any time and without notice, amend these general terms and conditions and use, as well as the particular conditionswhich, if any, are included, by posting such changes on the store so they can be known by users, and there is a record of the date of such modifications.

21.Delivery of the product.- THE OWNER agrees to deliver the product in perfect condition in the direction that the CONTRACTOR point in the order form which records the specific conditions are attached to these terms. THE OWNER shall not be responsible for errors caused in the delivery when the data entered by the CONTRACTOR in the order form does not correspond to reality or have been omitted.

Responsibility PROPIETARIA.- THE OWNER in no event be liable with regard to:
2.2.1.Errors, delays in access by the CONTRACTOR when entering their data in the order form, slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure .. In any case, the owner is committed to solving problems that may arise and provide all necessary support to the CONTRACTOR for reaching a solution QUICKay incidence satisfactory.
2.2.2.Errors or damage caused by use of inefficient service and bad faith by the CONTRACTOR. The management of certain items such as transfer cranes, electric wheelchairs, beds and other items that require certain knowledge learned after correctly read the instructions and manufacturer manual. It is therefore your responsibility to be technically qualified to handle these products.
2.2.3.The inoperability of the e-mail address provided by the CONTRACTOR to send order confirmation within twenty-four hours from being performed.

2. 3.THE OWNER has the full responsibility for product quality admitting returning them provided they are defective or do not reach the right state CONTRACTOR. The Owner will, in this case, of expenses incurred as a result of such return whenever the CONTRACTING communicate this fact. The CONTRACTOR before signing the delivery order should ensure that the package arrives in perfect condition, without any hitting or any deterioration. CONTRACTOR is obliged to reject the request if the packaging is damaged or deteriorated.

In case of defective product, the owner must proceedAs appropriate, repair, replacement, price reduction or termination of the contract negotiations that are free for the CONTRACTOR. THE OWNER liable for faults that become apparent within two years from delivery. The CONTRACTOR must inform the seller of the lack of conformity within two months after he has knowledge of it.

The responsibility of the owner if it fails what is stated in this agreement under the terms of these general conditions is limited to product replacement or refund of the amount, if any could have paid the contractor and provided upon return by the CONTRACTOR of product.

Payment.- The CONTRACTOR agrees to pay in advance the amount for the product requested in the amount and following way:
3.1.1.Amount.- pay for the product requested by the CONTRACTOR according to the ordered product will be indicated on the website and that contained in the specific request of the CONTRACTOR at all times, applications that constitute the conditions of the specific order. send the twenty-four hours the confirmation of the order and its total amount. Prices of products displayed on the siteweb always appear with the VAT included.

At higher, the price shown on the website for each of the products offered PARTY must be added relevant shipping costs. The Employer may choose between two shipping methods:

- Using a logistics operator or shipping agent: a higher price will be indicated in the order confirmation and delivery within 48/72 hours of business days for domestic shipments (except Canary Islands, Ceuta and Melilla).
- By state postal service: with a lower price and being the delivery of 10 Business Days for domestic shipments (except Canary Islands, Ceuta and Melilla)

Shipping costs are free from 200 euros including VAT in Spain and Portugal (Except Balearic Islands, Ceuta and Melilla)

Custom-made or have special production delivery within variable according to each situation. This information must be communicated to the Contractor when the order is placed.

Shipping costs to the Canary Islands, Ceuta, Melilla and areas outside the European Customs Union not include costs (tariffs) on imports, to be paid in cash on arrival by the receiver of the goods.
Being rates that never applies, indicating that they will always be those offered by companies under the direction and shipping weightor those established by the state postal service and the overall cost www.chollortopedia.netcomunicará both the product and the shipping always CONTRACTOR prior to confirmation of the purchase request.

These prices are approximate, since the price of transportation varies depending on the weight and volume of the package.

Post 9 euros, from 200 euros order * Only Spain (Peninsula).
Spain (Peninsula) Seur 12 euros, from 200 euros order, free shipping.
Spain (Baleares) Seur from 12 to 18 euros, from 500 euros order, free shipping.
Spain (Ceuta and Melilla) Seur 40 euros, from 500 euros order, free shipping.
Spain (Canary Islands) Seur from 60 to 120 euros, depending on the volume of the package.
Europe from 40 to 185 euros, depending on the volume of the package.
America from 90 to 400 euros, depending on the volume of the package.

3.1.2. Payment Methods.- The CONTRACTOR must pay the amount for the service contracted by:

- Bank Transfer: by creditingAccount number:2085 - 5218 - 15-0331940316COD IBAN ES17
-Payment On delivery (only available in Spain)

3.2. Withdrawal and return product.- The products offered on allowedright of withdrawal provided the product is returned in the same condition it was delivered and the packaging in perfect condition. The deadline for withdrawal is 14 working days from receipt of order. The return shipping is always borne by the Employer. Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount in terms of the RDL 1/2007, according to the method of payment by the customer, except payment cash, which will be refunded by bank transfer.

3.3. Product warranty.
The warranty period is, by default, two years (with exceptions provided by law, for example, bateries, established in six months, as indicated in each case). In no warranty defects caused by neglect, beatings, misuse or tampering, improper installation, etc., or materials that are worn by use are included. During the warranty period, reserves the right to request an official service of the brand, a verification of the origin of the problem. Should be a defect caused by misuse, repair will be billable. In those incidents that justify the use of collateral are eligible for repair, OVERRIDEthe article, rebate or refund under the terms established by law ion. make changes or refunds provided: a) advance notice was given to our Customer Service: This step is essential whatever the reason for the return. You can do so by sending an email to or calling to 976 225 883 We will show you how you can act to return the item. Our telephone hours are 9:00 to 18:00 Monday through Friday. b) The item to return must be properly packaged for return. The packaging must be in perfect condition and keep all accessories and instructions of origin. c) After checking, and if the above conditions are met,, shall, as appropriate, repair, replacement, price reduction or termination of the contract negotiations that are free for the consumer and user. liable for faults that become apparent within two years from delivery. The consumer or user must inform the seller of the lack of conformity within two months after he has knowledge of it.

4.1 Information to the user of the existence of file and request consentfor the automated processing of data
: In relation to personal data supplied by the user in the forms that may exist on the site, strictly adheres to current regulations established by Law 15/1999 on Protection of Personal Data and other legislation that develops and informs the user that the data will be included in a file for automated processing to provide the user consent by accepting these general conditions to such treatment.

4.2 Purpose of data
: collects and processes certain personal information are freely entered by the user in the form in order to be able to answer requests for information can be made as well as to manage the purchases made and submit offers trade to all those interested in their products. In any case, the data collected and processed by are only essential for the purposes outlined above. in no case collects data on the health of purchasers or users, the data are essential for the purposes outlined above.

4.3 Requirement for data entry
: The fields marked with an asterisk * in the forms arethose that require a mandatory and not be covered consequence would answer the inability to buy or request the information needed.

4.4.- Rights of access, rectification, cancellation and opposition: The user to enter personal data in different forms will have full right to exercise their rights of access, rectification, cancellation and opposition at any time asking Silvio@ Ortopediasilvio.comor by post to Silvio SL Orthopedics
C / Royo No. 5 and 7, 50006 Zaragoza.

4.5.- Responsible treatment.- The controller of the data is Silvio Orthopedics SL, C / 5 and 7 Royo, Zaragoza with CIF B99278434. has duly inscribed its file in the Data Protection Agency may be consulted in the same.

4.6.- Transfer of data.- ORTOPEDIASILVIO informs the user that does not exist any transfer of data to third parties. The only data communications that can be made are logical for the same purpose with which were introduced, for example transport companies to proceed to deliver the products at home, after communication arising from the legal relationship freely accepted.

4.7.- Security.- ensures absolute confidentiality and privacy of personal data collected and therefore taken essential safety measures to prevent alteration, loss, or unauthorized and guarantee its integrity and security access. not be responsible under any circumstances for incidents thatmay arise over personal data where derived from either an attack or unauthorized access to the system so that it is impossible to detect by the security measures implemented or when it is due to a lack of diligence of the user as the guardianship and custody of their passwords or their own personal data.

4.8.Accuracy of data.- The user is responsible for the accuracy of their data, agreeing not to enter false data and to modify them if necessary either directly requesting
administracion@ortopediasilvio.comby accessing the private area from which you can modify them.

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5.1THE OWNER in no event be responsible for:
5.1.1.- The failures and incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational
5.1.2 In the production of any damage users or third parties may have on the website.

5.2.- The Owner reserves the right to suspend access without notice at their discretion and on a permanent or temporary until the assurancethe effective responsibility for any damage that may occur. Also, the owner will work and notify the competent authority in these circumstances at the time that has actual knowledge that the damage constitutes any kind of illegal activity.

COPYRIGHT AND SEVENTH TRADEMARK.- is a registered trademark, use any means employed by brand which includes both the name and logo unless the express consent of prohibited, all rights are reserved . In addition website - own content, programming and web-site design is fully protected by copyright, is expressly prohibited any reproduction, communication, distribution and transformation of the protected elements unless express consent of

These Terms are governed by Spanish law. The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile.

If any provision of this document is declared invalid, the remaining provisions remain in force and interpretn taking into account the will of the parties and the purpose of these conditions. may not exercise any of the rights and powers conferred on this document which does not imply in any way renouncing them unless explicit recognition by

Date Modified 22- 1 - 2016
®www.www.chollortopedia.netOrthopedics Silvio SL. C / 5 Royo 7-50006 Zaragoza. Tf: 34 976 225 883

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